Terms & Conditions

Home Dream Clean provides residential and commercial cleaning services to clients in Polk County, Florida through a network of independent subcontractors (“Service Providers” or “Cleaners”).

1.1 Independent Contractor Relationship

Each Service Provider operates as an independent contractor and is not an employee, partner, joint venturer, or agent of the Company. Service Providers:

• Set their own schedules and work methods
• Provide their own tools and equipment (unless otherwise specified)
• Are responsible for their own taxes, insurance, and business expenses
• May work for other companies or clients

1.2 Company Responsibilities and Limitations

We Are Responsible For:

• Matching you with available Service Providers
• Processing payments and bookings
• Customer service and support
• Quality assurance and feedback systems

We Are NOT Responsible For:

• The day-to-day conduct, actions, or omissions of Service Providers
• Direct supervision of cleaning services
• Property damage caused by Service Provider negligence (see Section 8 for damage claims)
• Service Provider compliance with local licensing or tax requirements

1.3 Service Provider Vetting

While we take reasonable steps to evaluate Service Providers, including background checks, interviews, and reference verification, we rely on information provided by third parties and cannot guarantee its complete accuracy. We make no warranties regarding any Service Provider’s suitability, qualifications, or performance.

You acknowledge that use of Service Providers is at your own risk. We reserve the right to remove Service Providers from our platform based on feedback, complaints, or performance issues, but we are not obligated to do so.

1.4 Contact Information

• Email: support@homedreamclean.com
• Phone: 863-400-1177

2.1 Age Requirement

You must be at least 18 years of age to use our services.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity conducted under your account
• Notifying us immediately of any unauthorized access

We reserve the right to suspend or terminate your account at any time if we reasonably suspect fraud, misuse, abuse, or violation of these Terms.

3.1 Service Requests

Bookings are made through our site, phone, or app. When you submit a booking request and receive confirmation, a binding service contract is formed between you and the Company.

3.2 Accurate Information Required

You must provide complete and accurate information regarding:

• Property location and access details
• Parking availability and restrictions
• Special requirements or conditions
• Scope of work requested
• Any pets, children, or other occupants present during service

3.3 Service Modifications

If property conditions, accessibility, or service requirements differ significantly from what was represented at booking, we reserve the right to:

• Adjust the service scope and time required
• Modify pricing to reflect actual work performed
• Reschedule the service

4.1 Currency and Taxes

All prices are in United States Dollars (USD). Sales tax and other applicable taxes will be added to your invoice as required by law.

4.2 Payment Method

A valid credit or debit card is required at the time of booking. By providing payment information, you authorize us to:

• Place a pre-authorization hold up to 48 hours before scheduled service to verify available funds (this is not a charge)
• Charge your payment method for services rendered
• Store your payment information for future bookings
• Conduct periodic verification checks on your payment method

4.3 When Charges Occur

Payment will be processed on the same day of service or within 1-2 business days following service completion.

4.4 Payment Failures and Collections

In the event of insufficient funds, declined payments, or other payment failures, we reserve the right to:

• Assess a failed payment fee of $50.00
• Charge additional fees on unpaid balances ($100.00 every 14 business days per calendar month)
• Suspend your account and cancel future bookings until payment is received
• Refer your account to a collection agency
• Pursue legal remedies for amounts owed
• Report delinquent accounts to credit bureaus

5.1 Safe Working Environment

You must provide a safe, hazard-free environment for Service Providers at all times. This includes:

• Clear walkways and work areas
• Disclosure of any hazardous materials or conditions
• Adequate lighting and ventilation
• Safe access to all areas to be cleaned

5.2 Utilities and Access

You Must Provide:

• Working electricity
• Hot and cold running water
• Climate control appropriate for safe working conditions (heating in winter, cooling in extreme heat)
• Clear and safe access to the property

By booking an appointment on our site, you acknowledge and have the aforementioned conditions for the place of residence requested to be serviced.

Failure to provide required utilities or access will be treated as a same-day cancellation, and you will be charged 100% of the booking amount.

5.3 Entry Access

The Service Provider must be able to enter the property at the scheduled time. If entry is not possible due to:

• Locked doors without provided keys/codes
• Gate codes not working
• No one present when in-person access was required
• Unsafe conditions preventing entry

This will be treated as a same-day cancellation with full charges applied.

5.4 Pets and Children

For the safety of our Service Providers:

• All pets must be secured, crated, or confined to a separate area during service
• Children must be supervised by a responsible adult at all times during service
• We reserve the right to reschedule if these conditions cannot be met

Failure to comply may result in the Service Provider leaving the premises, which will be treated as a same-day cancellation.

5.5 Equipment and Supplies

Company Provides: We provide all standard cleaning supplies and equipment. You may request specific products or brands for an additional fee depending on request.

5.6 Service Limitations

Service Providers will NOT:

• Lift or move heavy furniture (items over 50 pounds)
• Work at heights requiring more than a standard step stool (e.g. 2 steps)
• Clean biohazards, mold, or sewage
• Handle pest control or extermination
• Perform repairs or maintenance work
• Use personal items without permission

6.1 Cancellation Timeframes

• More than 48 Hours Before Service: No charge / free cancellation or rescheduling
• 24-48 Hours Before Service: 25% of total booking amount (cancellation fee)
• Less than 24 Hours Before Service: 50% of total booking amount (late cancellation fee)
• Same-Day Cancellation or No-Show: 100% of total booking amount

6.2 Liquidated Damages

The cancellation fees stated above represent liquidated damages and constitute a reasonable pre-estimate of actual losses incurred by the Company, including:

• Lost revenue from turning away other clients
• Service Provider compensation and scheduling disruption
• Administrative costs
• Opportunity costs

You acknowledge that actual damages would be difficult to ascertain and that these amounts are reasonable under the circumstances.

6.3 Last-Minute Bookings

Bookings made less than 48 hours before the scheduled service time are subject to the same cancellation policies as if the booking had been made earlier.

6.4 Company-Initiated Cancellations

We may cancel or reschedule service due to:

• Service Provider unavailability due to illness, emergency, or other unforeseen circumstances
• Weather or safety concerns
• Inability to verify payment information
• Client violation of these Terms

In such cases, you will not be charged, and we will make reasonable efforts to reschedule at no additional cost.

7.1 Professional Treatment

You agree to treat all Service Providers with courtesy, respect, and in accordance with applicable law. Harassment, discrimination, threatening behavior, or abuse of any kind will result in immediate termination of services and may result in legal action.

7.2 No Direct Hiring - Non-Solicitation Agreement

You Agree NOT To:

• Hire any Service Provider introduced to you through our platform for private work
• Contract directly with any Service Provider for cleaning or related services
• Solicit, recruit, or encourage Service Providers to work outside our platform
• Share Service Provider contact information with third parties for hiring purposes

Duration: This restriction applies during your use of our services and for 24 months following your last booking.

Exceptions: This restriction does not apply if:

• The Service Provider is no longer affiliated with our Company
• You pay the Placement Fee (see below)
• We provide written consent

7.3 Placement Fee (Liquidated Damages)

If you hire or contract with a Service Provider in violation of Section 7.2, you agree to pay liquidated damages of $3000 per Service Provider, which represents:

• Our investment in recruiting and vetting Service Providers
• Lost platform fees and revenue
• Administrative costs
• Harm to our business model and relationships

This amount is a reasonable pre-estimate of actual damages, which would be difficult to calculate precisely.

7.4 Reporting Obligation

If a Service Provider approaches you directly or solicits private work, you must:

• Decline the offer
• Report it to us immediately at support@homedreamclean.com
• Not engage in any private arrangement

8.1 Liability Limitation

Our total liability for any claim arising out of or related to these Terms or our services, whether in contract, tort, negligence, strict liability, or otherwise, is limited to the lesser of:

• The actual cost to repair or replace the damaged item
• $200 per incident
• The amount paid for the service during which the damage occurred

8.2 Types of Damages - Exclusions

We Are NOT Liable For:

• Pre-existing damage, wear and tear, or latent defects
• Damage to items not properly stored, secured, or disclosed
• Antiques, collectibles, heirlooms, or items of sentimental value
• Cash, jewelry, securities, or other valuables
• Indirect, consequential, incidental, or punitive damages
• Loss of use, lost profits, or business interruption
• Damage caused by your negligence or failure to follow our instructions

8.3 Exceptions to Liability Limits

The limitations in Section 8.1 do NOT apply to:

• Personal injury or death caused by our gross negligence or willful misconduct
• Damages required to be covered by law
• Fraud or fraudulent misrepresentation

8.4 Damage Claim Process

To Make a Valid Claim, You Must:

• Notify us in writing within 48 hours of service completion
• Email support@homedreamclean.com with: booking confirmation number; detailed description of damage; photos or video evidence clearly showing the damage; estimated repair/replacement cost; and any supporting documentation (receipts, appraisals, etc.)

Late or incomplete claims may be denied. We will investigate and respond within 3-7 business days.

8.5 Service Provider Insurance

Service Providers operate as independent contractors and are responsible for obtaining their own insurance coverage in conjunction with General Liability Insurance from Home Dream Clean, LLC.

9.1 Our Commitment to Quality

We strive to provide excellent service. If you are dissatisfied with a cleaning, please contact us at support@homedreamclean.com immediately.

9.2 Re-Clean Guarantee

For the following service types: move-in/move-out cleaning, deep cleaning, and post-construction/renovation cleaning, we offer a one-time free re-clean if:

• You notify us within 24 hours of service completion
• You provide a detailed written explanation of the deficiencies
• You provide photographic or video evidence of the issues
• The issues are directly related to the service performed (not pre-existing conditions)

9.3 Re-Clean Scheduling

We will make reasonable efforts to schedule the re-clean within 7 days of your complaint. The re-clean must be performed by the same or a different Service Provider, at our discretion.

If you decline all offered re-clean time slots within the 7-day window, the satisfaction guarantee is voided.

9.4 Pre-Service Documentation Requirement

For deep cleaning, move-in/out, and post-renovation services ONLY: You must provide complete photographic or video documentation of the property at least 48 hours before the scheduled service. This allows us to:

• Accurately assess the scope of work
• Confirm the initial condition
• Set appropriate expectations

Failure to provide this documentation voids the satisfaction guarantee for those service types.

9.5 Refund Policy

Refunds are granted at our sole discretion and are typically limited to 50% of the service fee. Refunds are NOT available if:

• You decline the re-clean offer
• The issue is subjective or based on unreasonable expectations
• You fail to provide required documentation
• The issue was caused by your actions or property conditions

9.6 Standard Cleaning Services

For routine/standard cleaning services, we will work with you to address concerns but do not offer automatic re-cleans or refunds.

10.1 Our Right to Terminate

We reserve the right to suspend, terminate, or refuse service to any client at any time, with or without cause, including but not limited to:

• Violation of these Terms
• Abusive, threatening, or discriminatory behavior
• Repeated cancellations or no-shows
• Payment disputes or delinquent accounts
• Safety concerns
• Fraudulent activity

10.2 Effect of Termination

• You will no longer be able to make new bookings
• Any scheduled services may be cancelled
• Outstanding balances remain due and payable
• Non-solicitation obligations remain in effect

10.3 Creating New Accounts Prohibited

If your access is terminated, you may not create a new account under a different name or email address. Any services booked through secondary accounts will be cancelled, and cancellation fees will apply.

We are not liable for delays, failures, or inability to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Severe weather (hurricanes, tornadoes, blizzards, ice storms, floods, extreme heat)
• Natural disasters (earthquakes, wildfires)
• Public health emergencies (pandemics, epidemics)
• Governmental actions, orders, or restrictions
• Utility failures (power outages, water main breaks)
• Labor disputes or strikes
• Transportation disruptions (road closures, fuel shortages)
• Acts of terrorism or war
• Internet or telecommunications failures

In such events, we will make reasonable efforts to reschedule services at no additional charge. No cancellation fees will be assessed for force majeure cancellations.

12.1 Information Collection

We collect and use personal information as described in our Privacy Policy, which is incorporated into these Terms by reference.

12.2 Data Sharing with Service Providers

Service Providers receive only the information necessary to perform services:

• Your name and contact information
• Property address
• Special instructions or access codes
• Service details

Service Providers are contractually required to maintain confidentiality and use your information only for performing the booked service.

12.3 Payment Information Security

Payment information is processed and stored using industry-standard encryption and PCI-DSS compliant systems. We never share your full payment card details with Service Providers.

12.4 Mobile Information Privacy

We do not sell, rent, or share your phone number or SMS consent data with third parties or affiliates for their marketing purposes.

13.1 Ownership

All content on the Site, including text, graphics, logos, images, software, and design elements, is owned by HomeDreamClean LLC or our licensors and is protected by United States copyright, trademark, and other intellectual property laws.

13.2 Restrictions

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our trademarks, logos, or branding without authorization
• Create derivative works based on our content
• Use automated systems to access or scrape our Site

13.3 User-Generated Content

If you submit reviews, photos, or other content through our platform, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content for business purposes.

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@homedreamclean.com to attempt to resolve any dispute informally.

14.2 Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

14.3 Venue and Jurisdiction

Any legal action arising out of or relating to these Terms must be filed in the state or federal courts located in Wayne County, Michigan. You consent to the exclusive jurisdiction of these courts.

14.4 Arbitration

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Canton, Michigan. Judgment on the arbitration award may be entered in any court having jurisdiction.

You Waive Your Right To: a jury trial; participate in class action lawsuits; and pursue claims in a representative capacity.

14.5 Class Action Waiver

You agree to bring claims only in your individual capacity and not as a plaintiff or class member in any class or representative action. Class arbitrations and class actions are not permitted.

14.6 Statute of Limitations

Any claim must be filed within one (1) year after the claim arises or be forever barred, except where prohibited by law.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any booking confirmations, constitute the entire agreement between you and the Company and supersede all prior agreements, communications, or understandings.

15.2 Amendments

We may update these Terms at any time by posting revised Terms on our Site. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated via email or through the Site at least 7 days before taking effect.

15.3 Assignment

We may transfer our rights and obligations under these Terms to another entity (such as in a merger or sale). You may not transfer your rights or obligations without our written consent.

15.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

15.5 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.6 No Third-Party Beneficiaries

These Terms are solely for your benefit and ours. No other person or entity has any rights under these Terms.

15.7 Headings

Section headings are for convenience only and do not affect interpretation.

15.8 Survival

Sections that by their nature should survive termination (including payment obligations, liability limitations, dispute resolution, and intellectual property) will remain in effect after termination.

15.9 Media, Payment & Late Fee Policy

Photos & Video Usage - Our teams take before-and-after photos/videos for quality control and marketing. Privacy Guarantee: We enforce a strict Zero Identification Policy. Marketing media will never show faces, family photos, mail, valuables, or your address. How to Opt Out: A customer may “OPT OUT” at any time by contacting Home Dream Clean with a written request.

15.10 Payment & Late Fees

Invoices are due upon completion of services. If payment is not received within 7 calendar days of the invoice date, a flat $50 late fee plus a 10% penalty based on the original invoice price will be automatically added to the outstanding balance.

Legal Notice: Home Dream Clean, LLC reserves the right to pursue formal legal action, file a mechanic’s lien against the property, or submit the account to a third-party collections agency for any balance remaining unpaid after 14 days. The client will be held responsible for all associated collection and legal fees.

All notices to the Company must be sent to: Email: support@homedreamclean.com

We may send notices to you via:

• Email to the address associated with your account
• Posting on our Site
• SMS text message (if you provided a phone number)

You consent to receive communications electronically, and electronic communications satisfy any legal requirement that communications be in writing.

By providing your phone number and using our services, you expressly consent to receive SMS text messages from Home Dream Clean, LLC for the following purposes:

• Booking confirmations and scheduling updates
• Appointment reminders
• Service-related notifications
• Customer support communications
• Promotional offers and marketing messages (if applicable)

Opt-In Consent

You opt in to receive SMS messages by:

• Submitting your phone number through our website booking form
• Requesting a service via phone, website, or other communication channels

Message Frequency

Message frequency may vary depending on your interactions with our services.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to unsubscribe or HELP for assistance. After opting out, you will no longer receive SMS communications except those required for ongoing services.

Consent Not Required

Consent to receive SMS messages is not a condition of purchase.

By using our Site or services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have had the opportunity to review these Terms with legal counsel if desired
• You understand the limitation of liability and dispute resolution provisions
• These Terms constitute a legally binding agreement